Privacy Policy

1. Introduction

Aurea Events Co. (13 995 955 332) (we, us, our) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website at aureaeeventsco.com.au, submit an enquiry, or engage our services.

By using our website or submitting your personal information to us, you consent to the practices described in this Privacy Policy.

 

2. Information We Collect

We collect personal information that is necessary to provide our services. This may include:

• Full name

• Email address

• Phone number

• Event date and venue details

• Type of event (wedding, corporate, birthday, etc.)

• Service requirements and preferences

• Payment information (processed securely through third-party payment providers)

We may also collect non-personal information such as browser type, IP address, and pages visited through cookies and analytics tools on our website.

 

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you submit an enquiry via our website contact or booking form

• When you communicate with us via email, phone, or social media

• When you engage our services and enter into a booking agreement

• Automatically through cookies and analytics tools when you visit our website

 

4. Why We Collect Your Information

We collect and use your personal information to:

• Respond to your enquiries and provide quotes

• Confirm and manage your booking

• Deliver our services at your event

• Process payments and issue invoices

• Communicate with you about your event, including scheduling and logistics

• Comply with our legal and insurance obligations

• Improve our website and services

• Send you service-related communications (we do not send unsolicited marketing without your consent)

 

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Venue coordinators or other vendors directly involved in delivering your event, where necessary

• Our insurance provider, where required for compliance purposes

• Payment processors (such as Stripe) for the purpose of completing transactions

• Our IT service providers (such as Google Workspace and Zoho) who assist us in operating our business

• Law enforcement or regulatory authorities, where required by law

Any third parties with whom we share your information are required to handle it in accordance with applicable privacy laws.

 

6. Storage and Security

Your personal information is stored securely using Google Workspace and Zoho Invoice, both of which maintain industry-standard security practices including encryption and access controls.

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations, after which it is securely deleted or de-identified.

 

7. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-personally identifiable information about how visitors use our site. This helps us understand traffic patterns and improve the user experience.

You can disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.

 

8. Photography and Marketing

With your explicit consent, we may use photographs or video footage taken at your event for our portfolio, website, and social media channels. No personally sensitive information will be disclosed without your permission.

You may withdraw your consent to the use of such materials at any time by contacting us at team@aureaeeventsco.com.au.

 

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that it be corrected if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

 

10. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you may lodge a complaint with us directly. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

11. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact:

Aurea Events Co.

Email: team@aureaeeventsco.com.au

Website: aureaeeventsco.com.au

Melbourne, VIC, Australia

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised date. We encourage you to review this policy periodically.